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Carpet Cleaning FAQs

Do you use truck-mounted or portable equipment?

We use state of the art portable equipment with high heat capabilities. By using portable equipment you don’t have to worry about leaving a door open while your carpets are getting cleaned, providing 100% security for you and our employees!

Will you explain your cleaning procedure?

Yes of course! First we will move all furniture necessary so the room is ready to be cleaned (additional fees may apply for this service). After all the furniture is moved we will vacuum all areas with our state of the art vacuums to make sure all areas are free of loose debris, then we pre-treat all areas of concern, then as we are cleaning we will spot treat areas that don’t easily clean up. Finally after the carpets are cleaned we will groom the carpet with a carpet rake to help your carpet dry faster and look as new as possible.

Is my satisfaction guaranteed?

If you are not happy with your carpet cleaning, or have a particular concern about what we have just cleaned, just call our offices and we will come back and redo the areas you have requested.

Spots Vs. Stains?

Spots are usually temporary in nature and can be removed by general carpet cleaning. Stains however, can be permanent or possibly can be removed with specialized procedures that take extra time.

Do I have to leave my door open while you clean my carpets?

No! Real World Services Company uses portable carpet cleaners that allow us to not leave a door open while we clean your carpets. This saves the property owner on cooling/heating bills while also giving the property owner peace of mind that their property is secure while we clean!

How often should I clean my carpets?

This will vary from property to property, but a good rule of thumb would be every 12 to 18 months. Check your warranty on new carpet to make sure you follow the times recommended by the manufacturer so you do not void the warranty. Most people have some form of allergies and one of the best ways to reduce them is to keep your carpet well maintained. Vacuuming on a regular basis and having your carpets professionally cleaned are two of the most effective ways.

How long will it take for my carpet to dry?

Depending on the humidity, the amount of dirt in the carpet and the type of carpet you have it usually takes between 2-6 hours to dry completely. However, you can walk on wet carpet if your feet or shoes are clean.

Do your cleaning technicians wear dirty shoes while cleaning my carpet?

Absolutely Not! Our cleaning technicians wear protective footies over their shoes to ensure that no dirt or debris gets on your carpet during the cleaning process.

Are your chemicals safe for my family and pets?

Yes, we use only the best quality chemicals and they are completely safe for everyone including the environment. When giving you an estimate we supply you with a list of equipment and chemicals we use.

Are you licensed, bonded and insured?

Yes, Real World Services Company and all divisions of the company are licensed, bonded and insured.