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Cleaning FAQs

Do you use truck-mounted or portable equipment?

We use state of the art portable equipment with high heat capabilities. By using portable equipment you don’t have to worry about leaving a door open while your carpets are getting cleaned, providing 100% security for you and our employees!

Will you explain your cleaning procedure?

Yes of course! First we will move all furniture necessary so the room is ready to be cleaned (additional fees may apply for this service). After all the furniture is moved we will vacuum all areas with our state of the art vacuums to make sure all areas are free of loose debris, then we pre-treat all areas of concern, then as we are cleaning we will spot treat areas that don’t easily clean up. Finally after the carpets are cleaned we will groom the carpet with a carpet rake to help your carpet dry faster and look as new as possible.

Is my satisfaction guaranteed?

If you are not happy with your carpet cleaning, or have a particular concern about what we have just cleaned, just call our offices and we will come back and redo the areas you have requested.

Are your chemicals safe for my family and pets?

Yes, we use only the best quality chemicals and they are completely safe for everyone including the environment. When giving you an estimate we supply you with a list of equipment and chemicals we use.

Are you licensed, bonded and insured?

Yes, Real World Services Company and all divisions of the company are licensed, bonded and insured.